Privacy Policy
Introduction
Master General Cleaning is committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect any information you provide when using our website or contacting us about our services.
By using this website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect personal information when you:
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Fill out a contact form
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Request a quote
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Call or email us
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Use our website
This information may include:
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Name
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Phone number
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Email address
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Location or property details
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Any information you provide in messages or enquiries
We only collect information that is necessary to respond to your enquiry or provide our services.
How We Use Your Information
We use the information you provide to:
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Respond to enquiries and quote requests
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Provide cleaning services
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Communicate with you about bookings or appointments
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Improve our website and services
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Monitor website performance and visitor activity
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Website Analytics & Tracking
Our website uses tools such as Google Analytics and Google Tag Manager to understand how visitors use our site. These tools help us improve performance, user experience, and advertising effectiveness.
These services may collect information such as:
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Pages visited
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Time spent on the website
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Device type and browser
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General location (non-specific)
This data is collected in an anonymous and aggregated way and does not personally identify individual visitors.
Cookies
Our website uses cookies to improve functionality, understand visitor behaviour, and support analytics and advertising. For more details on how cookies are used, please see our Cookie Policy.
How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Information submitted through forms or emails is used only for the purpose of responding to your enquiry or providing services.
Sharing of Information
We do not share your personal data with third parties unless required to:
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Provide a service you have requested
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Comply with legal obligations
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Protect our rights or business
Your Rights
You have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your personal data where appropriate
To make any request regarding your personal information, please contact us using the details below.
Data Retention
We only keep personal information for as long as necessary to respond to enquiries, provide services, or meet legal requirements.
Third-Party Links
Our website may include links to other websites. We are not responsible for the privacy practices or content of external sites.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us by phone, email, or through our contact form.